Refund Policy

At PLAM SOUQ, customer satisfaction is our priority. Please read our Refund Policy carefully before placing an order.

Custom Orders

All custom and personalized products are made according to customer requirements. Once production has started, custom orders cannot be canceled or refunded.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order details and clear photos. After review, we will provide a replacement or refund where applicable.

Refund Eligibility

Refunds are only approved if:

• You receive the wrong item.

• The item is damaged due to a manufacturing defect.

• Your refund request meets the conditions of this policy.

Non-Refundable Items

Refunds are not available for:

• Custom or personalized products.

• Orders with incorrect information provided by the customer.

• Minor color variations caused by screen settings.

• Damage caused after delivery or normal wear and tear.

Refund Process

Once your refund request is approved, the refund will be processed using the original payment method. Processing times may vary depending on your bank or payment provider.

Contact Us

If you have any questions about this Refund Policy, please contact the PLAM SOUQ customer support team via WhatsApp or email.