Shipping Policy

At PLAM SOUQ, we are committed to delivering your orders safely and on time.

Order Processing

• Orders are processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

• UAE Delivery: Typically 1–3 business days.

• International Delivery: Typically 5–10 business days, depending on the destination and customs clearance.

Shipping Charges

Shipping charges are calculated at checkout and may vary based on the delivery location, package weight, and shipping method.

Order Tracking

Once your order has been shipped, you will receive a tracking number (where available) to monitor your shipment.

Delays

Delivery times are estimates only. PLAM SOUQ is not responsible for delays caused by courier services, customs clearance, weather conditions, or other circumstances beyond our control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. PLAM SOUQ is not liable for delays or failed deliveries caused by incorrect or incomplete addresses.

Damaged or Lost Shipments

If your order arrives damaged or is lost during transit, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.

Contact Us

For any shipping-related questions, please contact the PLAM SOUQ customer support team via WhatsApp or email.