Shipping policy

1. Introduction

Thank you for shopping at "PALM SOUQ" . We strive to provide you with efficient and reliable shipping services. This Shipping Policy outlines the terms and conditions regarding the shipment of products purchased from our store.

2. Order Processing

• Orders are processed within [X] business days (excluding weekends and holidays) after receiving your order confirmation email.
• You will receive another notification when your order has shipped.

3. Shipping Rates and Delivery Estimates

• Shipping charges for your order will be calculated and displayed at checkout.
• We offer the following shipping options:
  • Standard Shipping: [Delivery Time] – [Cost]
  • Express Shipping: [Delivery Time] – [Cost]
• Delivery times are estimates and are not guaranteed. Actual delivery times may vary based on your location and other factors.

4. Shipping Locations

• We currently ship to addresses within the UAE.
• We do not ship to P.O. Boxes or military addresses.

5. Order Tracking

• Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.

6. Delivery Issues

• If you experience any issues with your delivery, please contact us at [Your Contact Information] within [X] days of the estimated delivery date.
• If a package is returned to us due to an incorrect or incomplete address provided by you, we will contact you to arrange re-shipment. Additional shipping charges may apply.

7. Damaged or Lost Packages

• If your package arrives damaged, please contact us immediately at [Your Contact Information] with your order number and a photo of the damaged item. We will work with you to resolve the issue.
• If your package is lost during transit, please contact us, and we will assist in locating the package or issuing a replacement if necessary.

8. International Shipping

• Currently, we do not offer international shipping. We only ship within the UAE.

9. Changes to This Shipping Policy

• We reserve the right to update or modify this Shipping Policy at any time. Any changes will be effective immediately upon posting on our website.